We’re sorry to hear you’re having trouble logging in, but don’t worry—we’re here to help you get back to enjoying the fun!

I'm Unable to Login, What Should I Do?
If you’ve had three failed login attempts, your account will be locked for security. To regain access, contact Customer Support, and they’ll assist you in unlocking your account.

I’ve Forgotten My Password / Locked My Account
To reset your password, follow these steps:
1. Select "Forgotten Password?" on the login screen.
2. Enter your registered email address.
3. You’ll receive a link to reset your password (valid for 30 minutes).
4. Create a new password and log in.

I Have Forgotten My Username, How Can I Retrieve It?
1. To log in to your account, you only need your registered email address and password-your username is not required.
2. However, if you need your username for any other reason and have forgotten it, just contact our customer service team via live chat. They'll gladly assist you and provide that information once you've passed security.

My Account Has Been Blocked for 24 Hours, What Should I Do?
If your account is blocked for 24 hours due to multiple failed password reset attempts, it will automatically lift after 24 hours. Then, you can reset your password by:
1. Selecting "Forgotten Password?" on the Home Page.
2. Entering your email address and date of birth.
3. Follow the email instructions to reset your password and log in.

We hope this information helps you get back to enjoying the fun on our site. If you need further assistance, feel free to reach out to our friendly 24/7 Customer Service Live Chat.