We respect your choice to take a break and are happy to provide information on Self-Exclusion.

If you wish to Self-Exclude, you can do so by requesting to be placed on the state of Maryland’s Voluntary Self-exclusion list by filling out the form HERE and submit the request for self-exclusion with the Commission in person at the Maryland Lottery and Gaming Headquarters office in Baltimore by appointment only, or at any casino in the state.

Maryland Lottery and Gaming

1800 Washington Blvd., Suite 330, Baltimore, MD 21230

(410) 230-8800

The self-exclusion length of time is at least 2 years or lifetime. No person placed on the self-exclusion list may request removal for a period of two years from the date the person is placed on the self-exclusion list. Staff will be trained to inform customers to contact the Maryland Lottery and Gaming Commission directly for the full requirements for self-exclusion removal. Depending on the jurisdiction, we may send an email to the patron confirming the self-exclusion closure and/or the terms of the self-exclusion program. Contact details and links for industry self-help organizations are also detailed in the email.

Please bear in mind the following regarding Self-Exclusion:

• You will need to present government-issued photo identification for the application process.
• Self-excluding from one brand on the Bally Bet will automatically prevent you from registering a new account or continuing to operate an already existing account on any other website managed by Bally Bet.
• Upon self-exclusions being applied, any remaining balances on your account will be sent to you via check.
• Accounts closed for self-exclusion cannot be reopened for any reason until the self-exclusion period has expired. Upon expiry of the self-exclusion period, patrons may request to reopen a suspended account by contacting our 24/7 Customer Support Team.

We hope this information has been helpful to you.